Frequently asked questions

Trovid is an AI video creation and editing platform. You start from an idea, a script, a URL, your own images or a template, and Trovid builds a scene-by-scene video with visuals, narration and captions that you can then edit and export.

No. The Agent and the creation flows produce a complete first draft on their own. The Studio is there when you want to change something — you edit scenes, text and timing, not video tracks and keyframes.

No. Trovid works entirely online — no software to install, from creating your first draft through to exporting the final video.

You describe the video you want in plain language. The Agent plans the project, shows you what it intends to do, and you can refine it before it generates. Nothing is generated behind your back.

Yes. You can paste your own script and Trovid will split it into scenes, or let it write the script for you and edit it afterwards.

Yes. You can upload images and use them as scene visuals or as overlays, and they stay available in your Assets library for other projects.

Landscape 16:9, vertical 9:16 and square 1:1.

Yes. Brand kits let you store your logo, colours and fonts and apply them to projects instead of restyling every video by hand.

Credits are the one balance that AI work draws from: the voice-over when a video is made, long-video analysis, and AI backgrounds, presenters and motion in ads. Writing scripts, editing in the Studio, exporting and copying a template cost nothing. Your balance and a full history of every charge are visible in your account.

Generation is blocked before it starts rather than failing halfway, and your existing projects stay exactly as they are. You can upgrade your plan to get more credits.

Export resolution depends on your plan — see the pricing page for the exact limit on each plan.

The free plan needs no payment. Paid plans are billed monthly or yearly, as shown on each plan, through the checkout in your account. You are only charged after you confirm at checkout — browsing the pricing page or switching between monthly and yearly never changes your account.

Self-service cancellation is not available in the app yet. To cancel, contact support and we will help you.

The refund policy is linked at the bottom of the pricing page once it is published. For any billing question, contact support.

Yes. Captions are generated with the narration and you can restyle them in the Studio — font, size, colour and position — with the preview matching the exported video.

Yes. You can add a talking presenter to a scene from the built-in catalogue, and it delivers that scene's narration.

Your scripts, uploads and finished videos are yours to download and use. For the full terms that apply to your account, see the Terms of Service linked in the footer.

Every account has built-in support — open a ticket from inside the app and track the reply there. The support address is in the footer.